City & Guilds Qualifications in Customer Service



City & Guilds level 1 Award, Certificate & Diploma in Customer Service will help you learn about the world of providing help, information and advice to customers and the general public.

We believe that the continual training and development of learners is essential in order to provide them the skills required to ensure a business is efficient and customer focused.



During this course you will gain:

  • The skills needed to deliver efficient and reliable customer service
  • Teambuilding and Interpersonal skills
  • How to deal with queries, problems and complaints
  • Telephone answering techniques
  • Opportunities for work experience

A combination of skills that are developed in class and through work placements can be transferred to customer service roles, including retail, leisure and tourism, hospitality and more!

You will be supported throughout your course. You will receive a programme designed just for you which also covers:

  • English, Maths and ICT training - the 'functional skills' you need wherever you go in life
  • Personal and Social Development - to help you prepare for success in life and in work

You will also get:

  • Information, advice & guidance for your next step
  • A volunteering experience
  • Bonuses for achieving qualifications and progressing
  • Personal confidential support from our own Support Officer
  • Help for Dyslexia if needed
  • Your say through our Student Council


Careers advice & Job websites in Customer Service

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